/* webchat inbox (resources/views/inbox.blade.php): the look of the AI chat - blue list, white active entry, bubbles with avatars */
.wc-ready {
    display: flex;
    flex-wrap: wrap;
    gap: 6px 24px;
    margin-bottom: 14px;
    padding: 10px 16px;
    border-radius: .3rem;
    background: var(--color-white);
    box-shadow: var(--shadow-sm);
}
.wc-ready:empty {
    display: none;
}
.wc-ready .form-check {
    margin: 0;
}
.wc-ready .form-check-label small {
    margin-left: 6px;
    padding: 0 8px;
    border-radius: 999px;
    background: var(--danger);
    color: #fff;
}

.wc-shell {
    display: flex;
    height: calc(100vh - 260px);
    min-height: 480px;
    overflow: hidden;
    border-radius: .3rem;
    background: var(--color-highlight);
    box-shadow: var(--shadow-sm);
}

/* ---------- list ---------- */
.wc-side {
    flex: none;
    display: flex;
    flex-direction: column;
    width: 320px;
    color: var(--color-highlight-invert);
}
.wc-side-head {
    display: flex;
    flex-direction: column;
    gap: 10px;
    padding: 14px;
    border-bottom: 1px solid rgba(255, 255, 255, .12);
}
.wc-tabs {
    display: flex;
    padding: 3px;
    border-radius: 999px;
    background: rgba(255, 255, 255, .14);
}
.wc-tabs button {
    flex: 1;
    padding: 3px 8px;
    border: 0;
    border-radius: 999px;
    background: transparent;
    color: inherit;
    font-size: 13px;
    cursor: pointer;
}
.wc-tabs button.active {
    background: var(--color-white);
    color: var(--color-highlight);
    font-weight: var(--font-weight-strong);
}
.wc-side select {
    width: 100%;
    padding: 4px 8px;
    border: 0;
    border-radius: .3rem;
    background-color: rgba(255, 255, 255, .14);
    color: inherit;
    font-size: 13px;
}
.wc-side select option {
    color: #1e293b;
}
.wc-list {
    flex: 1;
    overflow-y: auto;
    padding: 10px;
    scrollbar-width: thin;
    scrollbar-color: rgba(255, 255, 255, .25) transparent;
}
.wc-empty-list {
    padding: 14px 12px;
    font-size: 13px;
    opacity: .85;
}
.wc-row {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    width: 100%;
    margin-bottom: 4px;
    padding: 10px 12px;
    border: 0;
    border-left: 3px solid transparent;
    border-radius: 10px;
    background: transparent;
    color: inherit;
    text-align: left;
    transition: background .15s ease;
}
.wc-row:hover {
    background: rgba(255, 255, 255, .1);
}
.wc-row.active {
    border-left-color: var(--color-highlight2);
    background: var(--color-white);
    color: var(--color-textprimary);
    box-shadow: 0 2px 8px rgba(0, 0, 0, .2);
}
.wc-row-body {
    flex: 1;
    min-width: 0;
}
.wc-row-top {
    display: flex;
    align-items: baseline;
    gap: 8px;
}
.wc-row-title {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 14px;
    font-weight: var(--font-weight-strong);
}
.wc-row-time {
    flex: none;
    font-size: 11px;
    opacity: .8;
}
.wc-row-line {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 12px;
    opacity: .85;
}
.wc-row-flags {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    margin-top: 3px;
}
.wc-flag {
    padding: 0 8px;
    border-radius: 999px;
    background: rgba(255, 255, 255, .2);
    color: inherit;
    font-size: 11px;
    line-height: 1.6;
}
.wc-row.active .wc-flag {
    background: color-mix(in srgb, var(--color-text-muted) 14%, transparent);
}
.wc-flag-new {
    background: var(--danger) !important;
    color: #fff;
}
.wc-flag-unread {
    background: var(--color-white) !important;
    color: var(--color-highlight);
    font-weight: var(--font-weight-strong);
}
.wc-row.active .wc-flag-unread {
    background: var(--color-highlight) !important;
    color: var(--color-highlight-invert);
}

/* ---------- avatars ---------- */
.wc-avatar {
    flex: none;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: color-mix(in srgb, var(--color-text-muted) 18%, transparent);
    color: var(--color-text-muted);
    font-size: .85rem;
    font-weight: var(--font-weight-strong);
    text-transform: uppercase;
}
.wc-row .wc-avatar {
    background: rgba(255, 255, 255, .2);
    color: inherit;
}
.wc-row.active .wc-avatar {
    background: color-mix(in srgb, var(--color-highlight) 14%, transparent);
    color: var(--color-highlight);
}
.wc-avatar-staff {
    background: var(--color-highlight);
    color: var(--color-highlight-invert);
}
.wc-avatar-ai {
    background: color-mix(in srgb, var(--color-highlight) 14%, transparent);
    color: var(--color-highlight);
    font-size: 1.2rem;
}

/* ---------- conversation ---------- */
.wc-main {
    flex: 1;
    display: flex;
    flex-direction: column;
    min-width: 0;
    background: var(--color-surface-light-1);
}
.wc-placeholder {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 8px;
    color: var(--color-text-muted);
}
.wc-placeholder .la {
    font-size: 3rem;
    color: var(--color-text-faint-3);
}
.wc-head {
    flex: none;
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--color-border-medium, #dde1e5);
    background: var(--color-white);
}
.wc-head-info {
    flex: 1;
    min-width: 0;
}
.wc-head-title {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 15px;
    font-weight: var(--font-weight-strong);
}
.wc-head-title a {
    margin-left: 8px;
    font-size: 13px;
    font-weight: normal;
}
.wc-head-sub {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 12px;
    color: var(--color-text-muted);
}
.wc-head-actions {
    flex: none;
    display: flex;
    gap: 8px;
}
.wc-btn {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 12px;
    border: 1px solid var(--color-border-medium, #dde1e5);
    border-radius: 999px;
    background: transparent;
    color: var(--color-text-muted);
    font-size: 13px;
    cursor: pointer;
    transition: background .15s ease, color .15s ease, border-color .15s ease;
}
.wc-btn:hover {
    border-color: var(--color-highlight);
    color: var(--color-highlight);
}
.wc-btn-on {
    border-color: transparent;
    background: color-mix(in srgb, var(--color-highlight) 14%, transparent);
    color: var(--color-highlight);
}
.wc-btn-danger:hover {
    border-color: var(--danger);
    color: var(--danger);
}
#wc-msgs {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 16px;
    padding: 20px 18px;
    overflow-y: auto;
    scrollbar-width: thin;
}
.wc-day {
    align-self: center;
    padding: 1px 12px;
    border-radius: 999px;
    background: color-mix(in srgb, var(--color-text-muted) 12%, transparent);
    color: var(--color-text-muted);
    font-size: 11px;
}
.wc-msg {
    display: flex;
    align-items: flex-start;
    gap: 10px;
}
.wc-msg-user,
.wc-msg-ai {
    flex-direction: row-reverse;
}
.wc-msg-col {
    display: flex;
    flex-direction: column;
    max-width: 72%;
    min-width: 0;
}
.wc-msg-user .wc-msg-col,
.wc-msg-ai .wc-msg-col {
    align-items: flex-end;
}
.wc-bubble {
    padding: 10px 14px;
    line-height: 1.5;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}
.wc-msg-visitor .wc-bubble {
    border: 1px solid var(--color-border-medium, #dde1e5);
    border-left: 3px solid var(--color-highlight2);
    border-radius: 4px 16px 16px 16px;
    background: var(--color-white);
    box-shadow: 0 2px 10px rgba(0, 0, 0, .06);
}
.wc-msg-user .wc-bubble {
    border-radius: 16px 16px 4px 16px;
    background: var(--color-highlight);
    color: var(--color-highlight-invert);
    box-shadow: 0 2px 8px color-mix(in srgb, var(--color-highlight) 35%, transparent);
}
.wc-msg-ai .wc-bubble {
    border-radius: 16px 16px 4px 16px;
    background: color-mix(in srgb, var(--color-highlight) 12%, var(--color-white));
}
.wc-who {
    margin-top: 4px;
    padding: 0 2px;
    font-size: 11px;
    color: var(--color-text-muted);
}
.wc-msg-system {
    align-self: center;
    justify-content: center;
    font-size: 13px;
    color: var(--color-text-muted);
}

/* ---------- composer ---------- */
.wc-foot {
    flex: none;
    padding: 12px 16px;
    border-top: 1px solid var(--color-border-medium, #dde1e5);
    background: var(--color-white);
}
.wc-closed {
    text-align: center;
    color: var(--color-text-muted);
}
.wc-form {
    display: flex;
    align-items: flex-end;
    gap: 10px;
}
.wc-form textarea {
    flex: 1;
    min-height: 44px;
    max-height: 140px;
    padding: 10px 16px;
    border: 1.5px solid var(--color-border-medium, #dde1e5);
    border-radius: 22px;
    background: var(--color-surface-light-1);
    color: inherit;
    font-family: inherit;
    line-height: 1.5;
    outline: none;
    resize: none;
    transition: border-color .2s ease, box-shadow .2s ease;
}
.wc-form textarea:focus {
    border-color: var(--color-highlight);
    background: var(--color-white);
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--color-highlight) 14%, transparent);
}
.wc-send {
    flex: none;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 44px;
    height: 44px;
    padding: 0;
    border: 0;
    border-radius: 50%;
    background: var(--color-highlight);
    color: var(--color-highlight-invert);
    font-size: 1.5rem;
    transition: background .15s ease, transform .1s ease;
}
.wc-send:hover {
    background: var(--color-hover);
}
.wc-send:active {
    transform: scale(.96);
}
.wc-send:disabled {
    opacity: .5;
}

@media (max-width: 991.98px) {
    .wc-shell {
        flex-direction: column;
        height: auto;
    }
    .wc-side {
        width: auto;
    }
    .wc-list {
        max-height: 260px;
    }
    .wc-main {
        min-height: 60vh;
    }
}